📍 Location: Remote (U.S. Only, State Restrictions Apply) | 🕒 Full-Time | 💬 Government Services / Customer Support
Company: Conduent
🔍 About the Role
Are you looking for a full-time, remote job that makes a real impact and values your skills and growth? Conduent, a leading provider of mission-critical services for governments and Fortune 100 companies, is hiring Remote Child Support Call Center Agents to support the New Jersey Department of Human Services.
In this role, you’ll handle inbound calls related to child support—resolving inquiries, guiding callers through self-service, and ensuring they get the answers they need with professionalism and empathy. It’s an opportunity to join a team that cares, without working weekends, and get trained from day one to succeed.
💼 Key Responsibilities
As a Call Center Agent, you will:
- Handle inbound calls and provide accurate, helpful information about child support services
- Answer questions on payment histories, account details, and identity verification
- Use multiple systems to document, research, and resolve customer issues
- Guide callers who are unable to navigate the automated system
- Manage escalated inquiries with professionalism and problem-solving skills
- Help callers understand the services and resources available to them
✅ Who This Role is For
You’re a strong candidate if you:
- Have a high school diploma or GED
- Bring 2+ years of customer service or call center experience
- Type at least 30 words per minute and have strong documentation skills
- Are comfortable reading and interpreting records or account data
- Have your own PC/laptop (Windows only, Mac not supported)
- Can provide two screens/monitors and have internet speed of 400 Mbps or higher
- Can pass a background check and drug screening
- Are not located in AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, Puerto Rico, or certain metro areas (see location note below)
Typing assessment required after applying.
⏰ Schedule & Training
- 📅 Full-Time, 40 hours/week
- 🕒 Training: 7 weeks, Monday–Friday, 8:30 AM–5:00 PM EST
- ⏰ Post-training: Monday–Thursday, starting between 8 AM–7 PM EST
- 🚫 No weekends
💰 Pay & Benefits
💵 Pay Rate:
- $16.50/hour (Non-Bilingual)
- $17.50/hour (Bilingual – Spanish & English)
- 💰 $0.50 increase after training completion
🎓 Paid Training
📈 Career Growth Opportunities
🩺 Full Benefits Package: Health, dental, vision, life insurance, 401(k), PTO, holidays
🎁 PerkSpot Discounts
🌐 About Conduent
Conduent supports over 500 government agencies and Fortune 100 companies by delivering critical operations support across healthcare, transportation, and customer service. Their remote-first culture values individuality, encourages innovation, and gives every employee the opportunity to make a meaningful impact.
🚫 Location Restrictions
Currently NOT hiring in:
- States: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, Puerto Rico
- Counties: Montgomery County, MD
- Metro Areas: New York City, Seattle, Chicago, Portland, Minneapolis, Washington D.C.
📌 How to Apply
If you’re ready to join a remote team, enjoy a steady schedule, and help families with essential services—this is your chance.
👉 Apply Now via MakeHelpOf.com. Remember to complete the typing assessment after submitting your application.
📋 Job Summary
| Detail | Info |
|---|---|
| Job Title | Child Support Call Center Agent |
| Company | Conduent |
| Employment Type | Full-Time |
| Location | Remote (U.S. Only, with restrictions) |
| Pay | $16.50–$17.50/hour + $0.50 raise after training |
| Start Date | Immediate |
| Experience Level | Entry to Mid-Level |
| Industry | Government / Call Center |
🚨 Don’t Miss Out
With paid training, career growth, and no weekend work, this role is perfect for experienced customer service professionals looking to work from home and contribute to meaningful public services.