📍 Location: Remote (United States) | 🕒 Full-Time | 💬 Healthcare Support / Customer Service
Company: Sharecare
Posted On: July 9, 2025
🔍 About the Role
Are you someone who enjoys helping people, solving problems, and making a meaningful difference every day? Do you want to work from home while being part of a mission-driven healthcare company?
Sharecare, a leading digital health platform, is hiring a Remote Customer Service Representative (CSR) to support members and healthcare providers across the U.S. You’ll play a critical role in assisting callers with inquiries, resolving issues, and promoting health programs—all while ensuring a high level of empathy and professionalism.
If you’re ready to grow with a dynamic company that’s transforming the way people manage their health, this opportunity is for you.
💼 Key Responsibilities
As a Customer Service Representative, you will:
- Answer inbound calls and emails from members and healthcare providers.
- Identify and prioritize caller concerns, and resolve them with accuracy and care.
- Educate callers about Sharecare programs and encourage program usage.
- Use computer systems to document calls, enter data, and troubleshoot issues.
- Meet performance metrics for attendance, quality, and efficiency.
- Escalate unresolved concerns internally and follow up as needed.
- Build rapport with callers and adapt communication style for clarity and connection.
✅ Who This Role is For
This role is ideal for someone who:
- Has a high school diploma (required)
- Brings experience in customer service or call center environments (preferred)
- Communicates clearly, calmly, and professionally
- Can multitask while using various computer systems and applications
- Is proficient in Microsoft Word, Outlook, and general internet navigation
- Thrives in a fast-paced, remote work environment
- Works well in a team setting and adapts quickly to change
🌐 About Sharecare
Sharecare is a digital health company that unifies all aspects of health in one platform, helping individuals and organizations manage wellness at scale. Whether it’s supporting members, providers, or communities, Sharecare is focused on improving access to quality care, promoting healthier behaviors, and delivering measurable outcomes. Their mission: “All together better.”
Learn more at www.sharecare.com.
💰 Pay & Benefits
💵 Competitive Salary (Exact range shared during hiring process)
🏥 Health, Vision & Dental Insurance
🕒 Remote Work Flexibility
📈 Opportunity to work at the intersection of healthcare and tech
📚 Professional development in a growing digital health space
💬 Meaningful work helping people live healthier lives
📌 How to Apply
If you’re passionate about health, customer service, and working from home—don’t wait.
👉 Apply Now via MakeHelpOf.com before this opportunity is filled.
📋 Job Summary
| Detail | Info |
|---|---|
| Job Title | Customer Service Representative |
| Company | Sharecare |
| Employment Type | Full-Time |
| Location | Remote (U.S. Only) |
| Pay | Competitive |
| Start Date | Immediate |
| Experience Level | Entry-Level to Mid-Level |
| Industry | Digital Health / Customer Support |
🚨 Don’t Miss Out
If you’re looking for a stable, remote job with impact—helping people across the U.S. live healthier lives—this is your sign. Join Sharecare’s growing customer support team and start making a difference from day one.