📍 Location: Remote (United States) | 🕒 Full-Time | 💬 Customer Support / Logistics
Company: Roadie (A UPS Company)
Posted On: July 15, 2025
🔍 About the Role
Do you thrive in fast-paced environments, enjoy solving problems, and have a passion for delivering top-tier customer experiences? Then this opportunity might be your next big move.
Roadie, a UPS-owned logistics and delivery platform, is hiring a Remote Customer Support Specialist to join their support team. With one of the largest independent driver networks in the U.S., Roadie enables scalable same-day delivery across 97% of U.S. households.
As a Customer Support Specialist, you’ll serve as the frontline representative for Roadie’s customers—resolving issues, monitoring deliveries, and ensuring a seamless experience across mobile and web platforms. If you’re looking for a remote job that combines communication, technology, and logistics in a 4-day workweek model with competitive perks—this is it.
💼 Key Responsibilities
In this role, you will:
- Provide phone, email, and text-based support to Roadie customers, partners, and drivers
- Listen actively and address customer concerns with professionalism and empathy
- Proactively monitor in-progress deliveries and intervene when issues arise
- Balance speed and accuracy to deliver high-quality support
- Log customer interactions in Salesforce and other internal tools
- Manage unusual delivery situations with urgency and a customer-first mindset
- Collaborate across departments to ensure smooth delivery operations
✅ Who This Role is For
You’re a great fit if you:
- Have 1+ year of customer service experience (tech or logistics preferred)
- Are a confident communicator, both written and verbal
- Enjoy problem-solving and thrive under changing priorities
- Can receive and apply feedback quickly
- Are comfortable working nontraditional hours—including evenings, weekends, and holidays
- Have experience with tools like Salesforce (a plus!)
- Stay calm under pressure and can make decisions during uncertain situations
💰 Pay & Benefits
💵 Competitive Compensation (Exact figures disclosed during hiring process)
🏥 100% Covered Health Insurance Premiums for employees
💼 401(k) with Company Match
🎓 Tuition & Student Loan Repayment Assistance
📆 Monthly 3-Day Weekends (Yes, really!)
🏡 Monthly WFH Stipend
💻 Company-provided Tech & Tools
🌴 Generous Paid Time Off
🌐 About Roadie
Roadie, a UPS company, is a leading logistics platform redefining how goods move across the U.S. With over 310,000 drivers and cutting-edge delivery solutions, Roadie serves everything from big & bulky items to last-mile deliveries. Their culture thrives on innovation, teamwork, and a customer-first approach—backed by a flexible remote work environment.
📌 How to Apply
If you’re ready to be the voice behind one of America’s most trusted logistics platforms, now’s your chance.
👉 Apply Now via MakeHelpOf.com before this remote opportunity is filled!
📋 Job Summary
| Detail | Info |
|---|---|
| Job Title | Customer Support Specialist |
| Company | Roadie (UPS) |
| Employment Type | Full-Time |
| Location | Remote (U.S. Only) |
| Pay | Competitive |
| Start Date | Immediate |
| Experience Level | Entry to Mid-Level |
| Industry | Logistics / Customer Support |
🚨 Don’t Miss Out
This isn’t your average support job—it’s a career move. If you want a role with growth, flexibility, and real impact in one of the country’s top delivery platforms, apply today.